Website and app policies

Terms and conditions

General

Welcome to Zoonny Store. By accessing or using our website or mobile application, you agree to comply with these terms and conditions.

Product information

We make every effort to ensure that product descriptions, specifications, images, and prices are accurate. Slight differences between displayed images and the actual product may occur.

Orders

Customers are responsible for providing accurate contact, delivery, and order information. Zoonny Store reserves the right to cancel or refuse an order when necessary, including cases of incorrect information, product unavailability, or suspected fraudulent activity.

Prices and payment

All product prices are displayed on the website or application. Prices may change without prior notice. The applicable price is the price shown at the time the order is confirmed.

Returns and refunds

Customers may request a return within 14 days when there is an issue with the purchased phone, subject to our refund policy.

Shipping

Orders are delivered to the address provided by the customer. In case of an approved return, the customer is responsible for the return shipping costs.

Contact

For questions, complaints, or support, contact us at zoonystore5@gmail.com or 01556066775.

Refund policy

Return period

Customers may request a return within 14 days from the date of receiving the phone if the phone has a technical or functional issue.

Return conditions

• The issue must be related to the phone itself.
• The customer should contact Zoonny Store as soon as the issue is discovered.
• The phone should be returned with its original accessories and packaging whenever possible.
• The product may be inspected before the return or refund is approved.

Return shipping

In case of an approved return, the customer is responsible for the return shipping costs.

Refund

After receiving and inspecting the returned phone, Zoonny Store will determine the appropriate resolution according to the condition and issue with the product.

Privacy policy

Information we collect

When you place an order or contact us, we may collect your name, phone number, email address, delivery address, and order or purchase information.

How we use your information

We use your information to process and deliver orders, contact you regarding orders, handle returns and refunds, provide customer support, improve our services, and communicate with you when necessary regarding your account or orders.

Information protection

Zoonny Store takes reasonable measures to protect customers' personal information from unauthorized access, misuse, or disclosure.

Sharing information

We do not sell or intentionally share your personal information with third parties except when necessary to provide our services, such as delivery and payment processing, or when required by law.

Updates

We may update this privacy policy from time to time. Any changes will be posted on our website or application.

Contact us

Customer support

Have a question about a product, order, return, or delivery? Our team is available to assist you.

About us

Zoonny Store

Zoonny Store is an online store dedicated to providing customers with a wide selection of smartphones and electronic products. We aim to make buying technology simple, convenient, and reliable.

Our goal

Our goal is to provide customers with quality products, clear product information, competitive prices, and a smooth shopping experience from placing an order to receiving the product.

Customer satisfaction

Customer satisfaction is at the heart of what we do, and our support team is available to assist customers with their questions, orders, and after-sales needs.

Shipping policy

Delivery

Orders are delivered to the address provided by the customer when placing the order.

Customer information

Customers are responsible for providing accurate and complete delivery information, including their name, phone number, and address.

Delivery time

Delivery times may vary depending on the customer's location and the delivery service. The estimated delivery time will be communicated to the customer when applicable.

Return shipping

If a customer requests a return because of an issue with the purchased phone and the return is approved under our refund policy, the customer is responsible for the return shipping costs.

Delays

Delivery may occasionally be delayed due to circumstances beyond Zoonny Store's control, including courier delays, weather conditions, or other unforeseen circumstances.